Case Study: Brethren Village Retirement Community achieves streamlined operations and improved resident service with Brightly Software's TheWorxHub

Brethren Village Retirement Community: Elevating Operations Through Technology

Brethren Village is a 1,200-resident continuing care retirement community in Lancaster, PA, managing 1.1 million sq. ft. The facilities team relied on a paper-based work-order system that made it hard to track daily work, coordinate between departments, or access reliable data for budgeting and operational decisions.

They implemented TheWorxHub across Maintenance, Grounds, Housekeeping, Security, IT and Facilities, using mobile devices, centralized dashboards and reporting, and contractor and cost tracking. After 3½ years they completed 14,357 work orders in 2017, tracked $2.77M in costs, reached a 97.9% completion rate, reduced average days overdue from 12.4 to 9 and cut average open time per work order by 22%, while improving transparency, staffing decisions and resident service.

Brethren Village Retirement Community

Dale Weaver

VP of Facilities and Technology