Case Study: Boone County, KY achieves streamlined work order communication and 25–50% time savings with Brightly Software

Boone County, KY Streamlines Operations and Saves Time with Web-Based Software

Boone County, Kentucky’s Property Maintenance team, led by Office Manager Kate King, struggled with an inefficient work order process that relied on paperwork, phone calls and email follow-ups. Duplicate requests and constant coordination made it hard to track jobs and consumed significant staff time.

The county implemented Dude Solutions Work & Asset Management, a cloud-based, user-friendly system that streamlined request intake, centralized status tracking and enabled remote assignment. King estimates it saved her 25–50% of her time, reduced phone and email volumes, improved documentation for insurance claims, and provided cost and labor data to support staffing and equipment decisions.

Boone County, KY

Kate King

Property Maintenance Office Manager