Case Study: Glen Eira City Council achieves improved efficiency and faster community service with Brightly Software's Confirm and Confirm Connect

Asset management solution helps Glen Eira City Council enhance efficiency and service to the community

Glen Eira City Council, a local government authority in Victoria, Australia, needed to improve efficiency, accountability and cost control across its 39 km² municipality while maintaining services like roads, parks and waste collection. The council was hampered by fragmented records, slow in-field asset maintenance and rising pressure to respond to community requests within tight budgets, so it sought a more dynamic, integrated asset-management approach.

The council implemented Brightly’s Confirm enterprise asset management and Confirm Connect mobile solution to enable real-time field updates, inspections and two-way communications with corporate systems (finance, CRM and GIS). The rollout delivered automated purchase-order creation, better record keeping, reduced paperwork and faster response times—helping the council achieve 100% on insurance audits for three years, tighten contractor procurement and significantly increase operational efficiency and service to the community.

Glen Eira City Council