Case Study: Ann Arbor YMCA achieves streamlined maintenance and increased member retention with Brightly Software

Ann Arbor YMCA - Customer Case Study

Ann Arbor YMCA, a 83,000 sq. ft. community club serving about 15,000 active members in Ann Arbor, Michigan, was struggling with redundant, paper-based work orders and no way to track or report on facilities issues. Requests were often lost or duplicated, communication to the facilities director was inconsistent, and the organization had no insight into recurring mechanical or maintenance needs.

By implementing MaintenanceEdge (FacilityDude), the YMCA defined routing and adopter “requester” roles to capture every ticket, route issues instantly to the right staff, and schedule planned maintenance tied to budgets. The result: eliminated work-order redundancy, full reporting on entered data, faster response times, improved member-facing service—and measurable increases in membership and retention driven by better customer experience.

Ann Arbor YMCA

Chad Wood

Shared Services Director