Case Study: Oneida County achieves greater operational efficiency, visibility, and predictive maintenance with Brightly Software

How Oneida County is Creating a Smarter, More Connected Future for its Public Works Organization

Oneida County, New York, needed a smarter way to run its public works operations across Engineering, Buildings & Grounds, and Highways, Bridges & Structures — roughly 120 staff supporting a county of about 230,000. The department faced fragmented, paper-based workflows, siloed district garages, loss of institutional knowledge when employees left, and limited ability to spot inefficiencies or plan future capital needs.

By rolling out Brightly’s Asset Essentials CMMS (with the mobile app) and the Predictor add-on, the county standardized processes, digitized work orders, enabled occupant-submitted requests, and scheduled routine deliveries to save time and money. The result: clearer visibility across campuses and crews, preserved task knowledge for cross-training, corrected operational inefficiencies, and the ability to forecast maintenance and capital needs — including right-sizing the fleet — to support more proactive, cost-effective planning.

Oneida County

Matthew Baisley

Commissioner of Public Works