Case Study: Parking.Brussels streamlines parking management with Brightfox’s Salesforce platform

Parking.Brussels streamlines parking management across 19 communes with Brightfox and handles 2M+ annual touch points

Brightfox implemented a Salesforce-based digital platform for Parking.Brussels, the agency responsible for harmonizing parking policy across the 19 communes of the Brussels Capital Region. The customer faced the challenge of managing a complex and fragmented parking system with vastly different rules per commune, leading to difficulties for citizens and inefficient internal operations.

The solution centralized all parking management, complaint handling, and citizen services like resident card requests into a single portal. This streamlined workflows and exponentially increased public interaction. As a result, Brightfox's platform now facilitates over two million contact moments annually between citizen services and the public, significantly improving both operational efficiency and the citizen experience.

Parking.Brussels