Case Study: Digitaal Vlaanderen achieves faster, more secure digital government services with Brightfox and Salesforce Building Blocks

Digitaal Vlaanderen cuts call response time with Brightfox

Digitaal Vlaanderen (Flanders Digital), the partner for Flemish and local governments, needed to digitize its public services with a resilient and flexible solution to meet fast-changing citizen needs. They chose to work with Brightfox to leverage Salesforce's Digital Building Blocks to revolutionize government services, enhance security, and create seamless citizen interactions.

Brightfox implemented and enhanced a library of Salesforce Building Blocks, which included a CTI integration to cut call response time, an eSign block to boost digital signature adoption, and the creation of the "Mijn Burgerprofiel" citizen portal. The solution led to a measurable reduction in call response time and streamlined processes for document verification, transforming Flanders Digital's digital landscape and empowering governments with greater efficiency.

Digitaal Vlaanderen (Flanders Digital)