Case Study: Ocado achieves 150% of its annual cost-control goal and saves 1,470 hours of admin time with Brightflag

Ocado Achieves 150% of Annual Cost Control Goal While Saving 1,470 Admin Hours

Ocado, a global e-commerce, fulfilment and logistics platform in the grocery sector, faced rising outside counsel spend and a growing invoice workload as it expanded internationally. To bring visibility and control to legal spend, Ocado’s Head of Legal Operations implemented Brightflag’s legal spend management platform in December 2019 to replace manual, error-prone invoice reviews and spreadsheet-based processes.

Brightflag deployed AI-powered invoice review, a tax engine and a seamless integration with Ocado’s Oracle AP system, plus customer success support to drive adoption. The result: Ocado achieved 150% of its annual cost control goal (over 5% invoice reduction vs a 3.3% target), realized direct savings of 2.3% plus 2.8% in negotiated discounts, eliminated 1,470 hours of administrative time (≈£68.6k), increased matter budget setting from 0% to 80%, cut prohibited expenses by 70%, and reached 100% firm adoption and real-time spend visibility with Brightflag.

Ocado

Amy Brookbanks

Head of Legal Operations