Case Study: Lufthansa Group controls legal costs and boosts compliance with Brightflag

Lufthansa Group cuts legal spend and boosts guideline compliance by 5% with Brightflag

Lufthansa Group's legal operations team sought to significantly increase control over its outside legal spend in 2020. A major friction point was its existing billing software, which caused dissatisfaction among law firms due to its confusing interface and poor visibility into rejection rules. This led to lengthy administrative conversations and hindered the team's goal of becoming more efficient and data-driven. To address this, Lufthansa initiated an RFP and selected Brightflag's legal matter and spend management solution.

Brightflag's AI-powered platform was implemented, which included migrating historical data and training both in-house staff and outside counsel. The solution provided immediate transparency into global spend and used its AI engine to efficiently identify billing violations. This increased outside counsel guideline compliance by 5% in a single quarter. Furthermore, Lufthansa was able to assign budgets to over 80% of its matters, a major increase from 20%, and negotiated volume-based discounts that resulted in nearly six-figure savings. The partnership with Brightflag created an immediate ROI, with Lufthansa recouping its annual subscription cost within the first three months of 2022.

Lufthansa Group