Case Study: Toll Group achieves optimized legal spend analytics to guide strategic decisions with Brightflag

How Toll Group Introduced Spend Analytics to Drive Efficiency and Visibility of Matters

Toll Group’s 35‑strong legal team in Australia and Asia faced slow, resource‑intensive spend reporting—up to 20 people could be involved in approving invoices, finance systems misclassified matters, and outside counsel billing was inconsistent. To modernize legal spend management and support a panel review, Toll Group selected Brightflag’s platform and analytics to automate visibility, standardize approvals, and bring budgetary control to its legal operations.

Brightflag’s Customer Success and IT Support teams implemented the platform in four weeks, using AI to standardize invoice review, clarify billing compliance, and consolidate spend reporting. As a result, Toll Group freed up legal capacity, produced advanced, C‑suite‑ready reports in about 15 minutes, reduced legal spend and billing guideline violations, and improved outside‑counsel relationships — outcomes driven by Brightflag’s analytics and rapid rollout.

Toll Group

Kate Carlile

Chief Legal Officer