Case Study: Lufthansa Group achieves confident control of global legal spend with Brightflag

Preview of the Lufthansa Group Case Study

How Luhansa Group Confidently Controls Its Global Legal Spend

Lufthansa Group sought to gain tight control over its global legal spend after law firms and in-house teams struggled with unclear invoicing, poor visibility into rejection rules, and a lack of advanced analytics. To address this, Lufthansa ran an RFP and selected Brightflag’s legal matter and spend management solution—an AI-powered platform—to replace the failing billing processes and improve outside counsel engagement.

Brightflag implemented the platform in six weeks, migrated more than five years of matter data, and provided tailored training for in-house teams and law firms. The result was instant visibility into outside counsel spend, a 5% increase in guideline compliance in one quarter, budgets assigned to over 80% of matters (up from 20%), nearly six-figure savings from negotiated volume discounts, and a full payback of the Brightflag subscription within three months in 2022.

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