Case Study: Global Pharmaceutical Leader saves $500K with Brightfin's ServiceNow-Powered TEM

Optimizing Telecom Expense Management for a Global Pharmaceutical Leader

Global Pharmaceutical Leader, a worldwide pharmaceutical company operating across multiple regions, struggled to manage telecom and mobile expenses, process invoices efficiently, and give employees a simple self-service experience. After an RFP, it selected Brightfin and its ServiceNow-powered telecom expense management (TEM) solution to bring better visibility, streamline operations, and uncover quick savings.

Brightfin implemented mobile value analysis, invoice optimization, and ServiceNow-based mobile service catalogs with real-time spend analytics and global reporting. The result was $500K in mobile spend savings in North America, optimized invoice processing, and reduced employee requests through self-service, delivering both hard and soft savings for Global Pharmaceutical Leader.