Case Study: VITAS Healthcare improves patient care and mobility management with Brightfin on ServiceNow

How VITAS Healthcare is Improving Patient Care with Mobile Management Program on ServiceNow

VITAS Healthcare, a large hospice and healthcare provider with 12,000+ employees, was managing its mobility program through a mix of carrier portals, an MDM solution, an ERP system, and Excel spreadsheets. This manual setup made everyday tasks slow and cumbersome, including expense allocation, asset inventory reporting, and device changes. With plans to roll out over 8,000 new mobile devices, VITAS needed a better way to manage device lifecycle, control expenses, and handle high turnover.

Brightfin delivered a Mobile Management program on ServiceNow to help VITAS automate and integrate its mobility operations. The solution replaced manual processes with a more streamlined approach, improving control over device lifecycle management and expense handling while reducing the time required for tasks like reporting and user changes. Brightfin enabled VITAS to support a large-scale device rollout more efficiently and create a stronger foundation for mobile management.

VITAS Healthcare