Case Study: Siemens achieves enterprise-wide IT service integration with Brightfin

Enabling Enterprise-Wide Service Integration and Management

Siemens, the global technology and engineering company, needed to improve IT service management across 10 divisions in more than 200 countries while reducing costs and eliminating siloed processes. To support its 348,000 employees, Siemens worked with Brightfin and ServiceNow to create a more standardized, enterprise-wide service integration approach.

Brightfin helped Siemens consolidate multiple systems onto a single ServiceNow platform, enabling the myIT portal as a one-stop-shop for IT products, services, and support. The result was greater transparency, automation, self-service, and provider integration, including the replacement of 15+ tools and 42 hardware baskets with standardized processes and one hardware portfolio, helping Siemens lower maintenance effort, accelerate time to market, and achieve timely ROI through legacy system shutdowns.

Siemens