Case Study: The Way Back achieves faster service, reduced training time and fewer errors with Brigade Society

The Way Back - Customer Case Study

The Way Back, a Denver bar started by restaurateur Chad George, faced a common restaurant pain point: congested, unintuitive point-of-sale systems that slowed staff, increased mistakes, and required lengthy training. To avoid those workflow problems from opening day, The Way Back selected Brigade Society’s point-of-sale solution to provide a simpler, more intuitive interface.

Brigade Society implemented a “ruthlessly subtractive” POS workflow that reduces screens and bakes features into the process, yielding faster order entry, fewer user errors, and dramatically shorter onboarding — cutting typical training from 5–10 hours down to about 1 hour (saving an estimated $30–$200 per month depending on restaurant size). The result: quicker service, lower error rates, and a smoother floor operation powered by Brigade Society’s POS.

The Way Back

Chad George

Owner