Case Study: Base Camp Bar & Grill achieves reliable, affordable, scalable POS operations with Brigade Society

Base Camp Bar & Grill - Customer Case Study

Base Camp Bar & Grill, a busy three‑level ski‑town bar and restaurant at the base of the Village Express lift, faced high costs, poor flexibility and unreliable support from a legacy POS while running 20+ terminals during peak season. After considering a switch from Micros, owner Charlie Burrows engaged Brigade Society to deliver a more affordable, cloud‑based POS and support solution tailored to a high‑volume, seasonal workforce.

Brigade Society implemented a cloud POS with remote onboarding, real‑time support and backup LTE connectivity, configuring the full 20+ terminal environment largely over the phone. The result: zero downtime attributed to Brigade’s backup LTE and proactive support over more than two years, simplified training for rotating staff, and a dramatic cost reduction — service for the entire operation at just under $500/month — improving reliability and day‑to‑day operations.

Base Camp Bar & Grill

Charlie Burrows

Owner