Case Study: Quality Distribution achieves faster order processing and scalable growth with Briefli

Enhancing Operational Efficiency & Increasing Capacity for Growth

Quality Distribution, LLC (QDI), a third-party logistics warehouse, faced significant operational challenges due to the manual data entry required for orders from non-EDI integrated customers. This process was time-intensive, prone to errors, and limited their capacity for growth amidst a shrinking labor pool. To address this, QDI sought a solution from the vendor Briefli to automate their workflow and enhance efficiency without increasing headcount.

The solution implemented by Briefli automated the extraction of key data from documents and integrated it directly into QDI's WMS. This reduced the average order processing time from 5 minutes to just 40 seconds, a 600% improvement. The results were significant, saving over 80 hours a month and allowing QDI to avoid an estimated $67,000 in labor costs. These efficiencies provided by Briefli enabled QDI to onboard new customers without hiring additional staff, turning their客服 team's focus to higher-value customer service tasks.

Quality Distribution, LLC

Steve Bohin

Chief Executive Director