Case Study: Metro Park Warehouses achieves faster operations and better customer service with Briefli.ai

Enabling Customer Service and Operational Efficiency Secures Growth at Metro Park Warehouses

Metro Park Warehouses, a warehousing and logistics leader, faced challenges with time-consuming manual data entry that hindered customer service and complicated the prospect of onboarding a large new client. To address these operational inefficiencies, they turned to the vendor Briefli for its automation solution, Briefli.ai.

By implementing Briefli.ai, Metro Park automated its data capture and streamlined workflows. This solution from Briefli yielded significant results, including a 30% decrease in truck unloading time and a 15% reduction in inventory discrepancies. Most notably, it enabled the company to successfully onboard its largest client, a pasta manufacturer requiring 200,000 square feet of space, without needing to hire additional staff, all while improving overall service quality.

Metro Park Warehouses

Dezaray Asbury

Technology Integration Manager