Case Study: Leading NBFC Company achieves 8.7% higher resolution rate with BRIDGEi2i Analytics Solutions

Building a Data-driven Collection Channel Allocation Optimization Strategy for an NBFC

Leading NBFC Company, an emerging NBFC, needed to optimize its collections resources during the COVID-19 disruption, when bounce rates rose and collection capacity dropped. BRIDGEi2i Analytics Solutions helped the customer improve customer risk profiling and case-level allocation using its proprietary Optimizer accelerator.

BRIDGEi2i Analytics Solutions implemented an allocation strategy built on models such as Bucket-Roll Forward Risk, Contactability Index, Digital Affinity, and Location Sensitivity, along with stratified ranking across channels. The result was an 8.7% lift in resolution rate and an estimated USD 2.7 million in annual savings in ECL provisions, plus USD 0.19 million in direct ECL provision savings.