Case Study: Hilo Medical Center achieves downtime-free MEDITECH EMR upgrades with BridgeHead Enablement Service

Hilo Medical Center - Customer Case Study

Hilo Medical Center partnered with BridgeHead Software to address the challenge of avoiding downtime during frequent MEDITECH EMR upgrades, which they perform two to three times per year. The hospital wanted to maintain continuous access to clinical information so IT changes would not disrupt patient services, and it was already using BridgeHead ISB/IDR for MEDITECH EMR data management and protection.

BridgeHead Software provided its Enablement Service for MEDITECH VOEMR to support upgrade readiness and help keep information continuously available for clinical staff. As a result, Hilo Medical Center reported smoother upgrade planning, no impact on patient services during the process, and a positive experience with BridgeHead’s knowledgeable and helpful services team.

Hilo Medical Center

Money Atwal

CIO/CFO