Case Study: Monisnap increases customer loyalty by 40% and triples money transfer transactions with Brevo

Monisnap uses marketing automation to increase customer loyalty by 40% and triple money transfer transactions

Monisnap, a Paris-based money transfer startup, needed a way to convert first-time users into loyal customers and drive repeat transactions across a 150+ country service. To do this they selected Brevo for its practical, affordable marketing automation and multichannel capabilities (email, SMS and retargeting) to map the customer lifecycle and deliver timely, personalized communications.

Using Brevo, Monisnap imported CRM and behavioral data to build a scoring system and segmented audiences, then deployed 20+ automated scenarios (welcome flows, re‑engagement, promo reminders, feature announcements) across email and SMS. The Brevo implementation boosted retention by 40% and tripled money transfer transactions, and Monisnap later upgraded to an Enterprise plan to support continued growth.

Monisnap

Jean-Baptiste Bouvier

Co-Founder and Chief Marketing Officer