Case Study: HammondCare improves IT support maturity with Brennan IT

HammondCare improves IT support in less than 6 weeks with Brennan IT

HammondCare, an Australian aged care health provider, faced a challenge when sustained business growth strained its in-house IT support. Difficulties in recruiting staff left the help desk under-resourced, creating a need for a modernized, 24/7 support operation. This led HammondCare to seek an outsourced IT support partner, ultimately selecting Brennan IT for its mature service capability and agile approach.

Brennan implemented a tailored Managed Service Desk and Enhanced Desktop solution, utilizing a ServiceNow portal for self-service. Despite the challenges of the Covid-19 pandemic, the transition was seamless and completed ahead of schedule. The results were immediate, with staff across HammondCare noting a vastly improved support experience. Brennan provided HammondCare with a scalable, best-practice IT operation, allowing the organization to focus its internal resources on healthcare innovation.

HammondCare