Case Study: Exchange for Change improves IT governance and transparency with Brennan IT

Exchange for Change unlocks $400 million revenue governance with Brennan IT

Exchange for Change (EFC), a small organization managing a large-scale container deposit scheme in Australia, faced significant IT challenges as it scaled. Their initial IT systems, built rapidly during their startup phase, were unable to support their growth, leading to governance issues, underperforming hardware, and a bloated vendor list. Seeking a fresh approach, EFC commissioned Brennan IT to conduct an independent, holistic IT review.

Brennan IT implemented a new IT governance model and operating strategy for EFC, which included forming an IT Steering Committee and rationalizing vendors. This solution, supported by a dedicated Brennan IT Manager, resulted in greatly improved transparency, better strategic planning, and the approval of a new CRM system. The partnership with Brennan IT provided EFC with reliable, multidisciplinary support, transforming them from a vendor into a genuine strategic partner.

Exchange for Change (efc)