Case Study: Rula enhances clinical quality and note auditing with Brellium

How Rula Leverages Clinical Note Data to Enhance Quality of Care

Rula, a mental healthcare provider with a nationwide network, faced a challenge in auditing the quality of clinical notes from its thousands of providers. Their manual review process was limited in scale and suffered from subjectivity, making it difficult to ensure consistent, high-quality documentation and care. To gain better visibility and reliability, they partnered with the vendor Brellium to implement its AI-powered note auditing solution.

Brellium's solution involved training an AI model on Rula's specific quality standards and integrating it via a robust API to audit notes at scale. This allowed Rula to efficiently identify areas for improvement and flag notes needing individual attention. The results showed that Brellium provided equal or greater consistency than human reviewers. The data insights helped Rula link higher note quality to better patient outcomes and improved provider retention, empowering them to confidently ensure high-quality care for patients and payers.

Rula

Kat Hebard

Senior Manager of Clinical Operations