Case Study: International Cosmetics Manufacturer achieves seamless, scalable remote communications across 600 sites with Brekeke Software

International Cosmetics Manufacturer - Customer Case Study

International Cosmetics Manufacturer, a UK-based retail chain with 400 stores and 200 satellite home offices, faced fragmented communications, high on-site telephony maintenance costs, and a need for a fast, non-disruptive rollout. To unify its workforce of roughly 250 users (with plans to scale to 2,600), the company engaged Brekeke Software to deploy Brekeke PBX 500 Pro Edition.

Brekeke Software delivered an IP‑PBX solution that extended headquarters’ extensions to remote stores and home offices and provided a web-based administrative tool for remote setup and maintenance, interoperating with existing Polycom SIP phones, Avaya Definity PBX and VegaStream gateways. The deployment enabled seamless, rapid migration with no business interruption, reduced time and expense for daily maintenance, centralized management of hundreds of sites, and a scalable platform to support future growth.