Case Study: Travel Advantage Network reduces guest calls and saves time with Breezeway

Travel Advantage Network cuts guest calls by 58% with Breezeway

Travel Advantage Network, a vacation rental travel club, faced challenges scaling its operations across 1,200 units due to outdated software. Their teams lacked transparency into task status and property readiness, and guest communication was inefficient, leading to high call volumes and manual work.

By implementing Breezeway's operations platform and guest messaging tools, including its dynamic Guide feature, the company unified its property care and communication. Breezeway provided the needed visibility and automation, resulting in a 58% reduction in guest phone calls, 20 hours saved weekly on vendor invoicing, and support for 10% annual unit growth.

Travel Advantage Network