Case Study: The Five Star Management Group streamlines hospitality operations with Breezeway

The Five Star Management Group streamlines operations for its boutique hotel, resort, and vacation rentals with Breezeway

The Five Star Management Group, a growing hospitality brand operating the Berlin Encore Hotel & Suites, Berlin Resort, and 70 Amish Country Lodging cabins, needed a better way to manage housekeeping, maintenance, and inspections. Before Breezeway, the team relied on hundreds of printed pages a day and a paper-based process that made it hard to keep up with reservation changes and left little room to scale.

Breezeway helped The Five Star Management Group digitize operations with tablet-based task management, digital checklists, integrations with Cloudbeds and Track, and inventory tracking across multiple locations. With Breezeway, the team saved 90 hours per month on scheduling, reduced supply costs by 30%, and trained staff in 5 days or less, while also improving consistency and avoiding missed cleans.

The Five Star Management Group

Michael Brindley

General Manager