Case Study: Summit Mountain Rentals achieves a 50% reduction in guest issues with Breezeway

Summit Mountain Rentals Eliminated Guest Issues by 50% with Breezeway

Summit Mountain Rentals, a full‑service property manager of more than 220 short‑term mountain homes and boutique condos in Breckenridge and Frisco, CO, faced growing operational strain as bookings increased. Manual housekeeping and inspection workflows—paper checklists, Excel scheduling, sticky notes and phone texts—left 1 in 20 guests reporting post‑check‑in issues and created hours of administrative work. Summit engaged Breezeway and its intelligent property operations platform and mobile app to solve these challenges.

Breezeway replaced paper and spreadsheets with a programmatic property‑care system featuring customized digital inspections, data‑driven checklists and mobile task management, centralizing communication and quality assurance. The Breezeway implementation halved guest complaints (50% reduction), saved about 20 hours per week on scheduling, drastically cut internal texts and calls (reported 75% fewer), and improved property readiness and owner reporting.

Summit Mountain Rentals

David Wilcox

General Manager