Case Study: Summit Mountain Rentals reduces guest issues by 50% with Breezeway

Summit Mountain Rentals cuts guest issues by 50% with Breezeway

Summit Mountain Rentals, a full-service property management company, faced operational bottlenecks due to its manual housekeeping and inspection processes as it grew. This outdated system led to guest issues being reported after 1 in every 20 check-ins. To address this challenge, the company turned to vendor Breezeway for its intelligent property operations platform and mobile app.

By implementing Breezeway's programmatic platform, Summit Mountain Rentals replaced its spreadsheets and paper checklists with customized digital inspections and quality assurance tools. This solution automated their scheduling and field communication, saving 20 hours per week on manual work. The results included a 50% reduction in guest complaints and a 75% decrease in internal texts and calls, greatly improving property readiness and owner satisfaction.

Summit Mountain Rentals