Case Study: River Ridge Rentals achieves streamlined guest communication, saves 5 days/month, and boosts Google Reviews 1,150% with Breezeway

River Ridge Transformed Guest Communication with Breezeway

River Ridge Rentals, a full-service vacation rental operator in Breckenridge, Copper Mountain, and Keystone, Colorado, was hampered by manual, paper-based property care and guest communication work-arounds that strained staff and hurt the guest experience. To address this, the company implemented Breezeway’s property operations platform (integrated with Escapia) to replace spreadsheet and iCal workflows with a purpose-built system for scheduling, inspections, and messaging.

Breezeway enabled River Ridge Rentals to auto-schedule tasks, customize cleans and inspections, send automated SMS messaging and pre-built communication workflows, and assign work orders in real time. The result: five days of manual work saved per month, Google Reviews increased from 6 to 75 (a 1,150% increase), and a 20% rise in inbound owner interest, along with improved guest satisfaction and more direct bookings thanks to Breezeway’s platform.

River Ridge Rentals

Ashley Kubiszyn

Chief Executive Officer