Case Study: Pro Familia Homes creates 5-star hospitality experiences with Breezeway

Pro Familia Homes creates the ultimate hospitality experience at their three properties with Breezeway

Pro Familia Homes, founded by Lynn and Jeff Smith, is a growing vacation rental business with three properties that both owners manage alongside full-time jobs. Their main challenge was staying efficient while maintaining a consistent, high-quality hospitality experience, including cleanings, inspections, and guest communication. They turned to Breezeway, along with Hostfully and Wheelhouse, to help standardize operations and support their small team.

With Breezeway, Pro Familia Homes implemented standardized checklists, photo-based cleaning and inspection workflows, damage documentation, and guest messaging. Breezeway helped them save 3 hours per week on scheduling turnover tasks and 2 hours per week on text messaging, while also improving consistency and speeding up damage claims. As a result, Pro Familia Homes scaled to 3 properties and continued delivering a 5-star guest experience with Breezeway.

Pro Familia Homes

Lynn Smith

Co-Owner