Case Study: Oporto Trendy Apartments improves operations and guest experiences with Breezeway

Oporto Trendy Apartments improves processes with Breezeway + Avantio

Oporto Trendy Apartments (OTA), a hospitality business in Porto, Portugal, was using WhatsApp groups and Excel spreadsheets to coordinate housekeeping, maintenance, and reception. As the company grew to 22 apartments across 4 buildings, this manual process became difficult to manage, leading to missed details, extra communication, and inefficient scheduling. Breezeway, integrated with OTA’s existing Avantio PMS, was brought in to streamline operations.

With Breezeway, Oporto Trendy Apartments automated task scheduling, improved communication, and added mobile checklists and maintenance reporting for cleaners. Breezeway also surfaced real-time property readiness and guest arrival information, helping OTA offer early check-in when possible. The results included 7 hours saved per week in team communication, 2 hours saved per turnover with early access, and about $1K saved per month in employee efficiency.

Oporto Trendy Apartments

Hugo Leal

Owner