Case Study: Olala Homes achieves higher cleanliness and service scores and saves scheduling time with Breezeway

Olala Homes Navigated COVID-19 & Grew Service Scores with Breezeway

Olala Homes, a professional vacation rental manager with more than 200 properties across Europe, faced operational strain after rapid growth: scheduling, housekeeping and maintenance were coordinated via a disjointed tech stack (Asana, WhatsApp, paper checklists and Avantio PMS), causing missed tasks and poor visibility. Olala Homes turned to Breezeway’s property operations platform (integrated with Avantio) to standardize checklists, communications and task workflows.

Breezeway automated check‑in/out data, task assignments and mobile checklists, smoothing internal communication, enabling sanitation protocols during COVID‑19, and removing manual scheduling bottlenecks. The solution saved about 20 hours of scheduling per month, lifted average service reviews by 7% and cleanliness scores by 6% (cleanliness 8.44→8.93; staff reviews 8.23→8.77), and helped Olala Homes win AltoVita’s Best Use of Technology Award.

Olala Homes

Michelle Jaw

Chief Marketing Officer