Case Study: Newman-Dailey Resort Properties accelerates property readiness and boosts guest satisfaction with Breezeway

Newman-Dailey Resort Properties saves nearly 20 hours a week with Breezeway

The customer, Newman-Dailey Resort Properties, faced a manual and time-intensive process for scheduling housekeeping and ensuring property readiness, which strained staff and risked guest satisfaction. Their challenge involved coordinating cleaners via phone and paper grids, leading to communication gaps and delayed turnovers that prevented early check-ins. They used Breezeway's work coordination platform and its integration with PointCentral to address these issues.

Breezeway's solution automated scheduling and task notifications, replacing manual methods with a digital dashboard and mobile app for checklists. The key integration with PointCentral smart locks automatically alerted housekeepers the moment a guest checked out, accelerating property readiness. This saved nearly 20 hours of manual work per week, allowed housekeepers to start cleans three hours earlier on average, and led to an increase in guest satisfaction through more frequent early check-ins.

Newman-Dailey Resort Properties