Case Study: Lake Tahoe Accommodations delivers personalized guest experiences with Breezeway

Lake Tahoe Accommodations saves 40 hours a week and generates $35k with Breezeway

Lake Tahoe Accommodations, a property management company, faced challenges with manual operations like paper checklists and phone-based communications. This system was inefficient, created bottlenecks during guest check-ins, and limited their ability to provide personalized, flexible service without feeling robotic. They turned to vendor Breezeway, utilizing its operations platform along with Breezeway Assist for after-hours support and integrating it with Barefoot software.

The solution from Breezeway digitized checklists and automated guest messaging, pulling data from Barefoot for personalization. This saved 40 hours of manual work weekly and improved operational visibility. The results included a 10x increase in Google reviews, generating $35,000 in revenue from automated gap-night messaging, and providing 24/7 guest support through Breezeway Assist.

Lake Tahoe Accommodations