Case Study: Lake Tahoe Accommodations boosts guest satisfaction and revenue with Breezeway

Lake Tahoe Accommodations Delivers Personalized Guest Experiences with Breezeway

Lake Tahoe Accommodations, a property management company serving more than 100 luxury rentals around Lake Tahoe, was challenged by manual, paper-based operations and phone-heavy guest communication. To maintain its personalized hospitality standards, the team needed a better way to manage housekeeping, maintenance, and guest requests without making the experience feel robotic. Breezeway and Barefoot were used to help them balance automation with high-touch service.

With Breezeway, Lake Tahoe Accommodations digitized housekeeping checklists, improved staff coordination, and automated guest messaging using reservation data from Barefoot. Breezeway Assist also handled after-hours guest support, reducing phone burden and improving transparency. The results included 40 hours of manual work saved per week, over 195 additional nights booked through gap-night messaging, $35,000 in extra revenue, and a 10X increase in Google reviews.

Lake Tahoe Accommodations

Annie Schnaubelt

Marketing Administrator