Case Study: Platinum Vacations improves operations and guest communication with Breezeway

How Platinum Vacations of Destin improved operations and communication with Breezeway + Escapia

Platinum Vacations of Destin, a property management company overseeing around 60 condos, villas, and cottages in the Sandestin Resort area, needed a better way to manage operations beyond booking in Escapia. Before using Breezeway, the team relied on texting back and forth to coordinate schedules, task status, occupancy details, and issue tracking, which caused missed work and a weaker guest experience.

With Breezeway integrated with Escapia, Platinum Vacations automated turnover workflows, improved maintenance scheduling, streamlined internal communication, and added photo-based accountability for tasks and inspections. Breezeway also supported guest messaging, digital guidebooks, smart lock codes, and after-hours assistance, helping the team reduce staff questions by 50%, save 3–5 hours per week in communication, and cut damages by $5K per year.

Platinum Vacations

Aaron Zimmerman

Director of Operations