Case Study: Keytoko boosts guest ratings and cuts complaints with Breezeway

How Keytoko increased guest ratings and cut complaints by 60% with Breezeway

Keytoko, a real estate and rental management agency operating in Toulouse, Occitanie, and the Caribbean, was struggling to coordinate housekeeping, maintenance, and guest communication across Google Sheets, WhatsApp, email, and phone calls. This fragmented process caused scheduling delays, communication issues, and slower responses to technical problems and owner requests.

To solve this, Keytoko implemented Breezeway’s property operations tools integrated with its PMS, Avantio, to automate scheduling, centralize communication, and improve task tracking. With Breezeway, the company saved 10 hours per week, reduced cleanliness and maintenance complaints by 60%, added 15 properties without increasing workload, and raised its average guest rating from 8.1 to 9.4.

Keytoko

Jordan Boissiere-Navarro

CEO and Co-Founder