Breezeway
50 Case Studies
A Breezeway Case Study
DownSouth Holiday Homes, a Western Australia–based vacation rental management company, was managing 50+ properties with a patchwork of emails, texts, whiteboards, spreadsheets, and phone calls. This manual approach created miscommunication, delayed tasks, and limited accountability, especially during peak periods, putting pressure on the team and affecting guest and owner satisfaction.
By implementing Breezeway’s Operations and Guest Experience tools alongside its PMS, DownSouth Holiday Homes centralized scheduling, communication, checklists, and property care. Breezeway helped the team save 25 hours per week, reduce admin costs by $1,200+ per month, maintain a 4.8 average review score, and add 7 new properties in 6 months without straining resources.
Devin Webber
DownSouth Holiday Homes