Case Study: Locale saves 100+ hours weekly with Breezeway

How Breezeway Helped Locale Save 100+ Hours Weekly by Automating Operations

Locale, a trailblazing operator in the short-term rental and apart-hotel industry, managed 13 properties and 300+ units across nine U.S. cities. Before working with Breezeway, Locale relied on manual texting, WhatsApp, email, and spreadsheet-like coordination to schedule housekeeping, track unit readiness, and keep up with last-minute reservation changes across multiple staffing models and markets.

Breezeway helped Locale automate housekeeping operations by integrating with its MEWS reservation system to create, update, and complete tickets in real time, while also improving reporting and property-status visibility. As a result, Locale saved 100+ hours per week, reduced guest complaints about room readiness by 85%, reached 100% employee satisfaction with work-life balance, and expanded same-day booking and early check-in/late checkout capabilities.

Locale

Michael Colvin

Director of Operations