Case Study: HolidayRental.com achieves visibility and operational control with Breezeway

HolidayRental.com Gained Visibility and Control with Breezeway

HolidayRental.com, which manages luxury vacation homes in Scottsdale, Paradise Valley, and Phoenix, struggled to maintain the high-touch guest experience it promises because it lacked visibility into the completion, timeliness, and quality of housekeeping, inspection, and maintenance tasks. Field staff apps frequently crashed and inspections (like pool temperature checks for paid-heated pools) went unrecorded, leading to last-minute fixes before guest check-ins. To address this, HolidayRental.com implemented Breezeway’s property operations platform and mobile app.

Breezeway provided a synchronized operations dashboard and an iOS/Android mobile app that works offline, along with customizable inspection checklists and photo-upload capabilities. Integrated with Streamline PMS, Breezeway enabled staff to log tasks, attach temperature photos, push work orders back to the PMS, and export data for analysis. The result was immediate efficiency gains for HolidayRental.com — more reliable inspections (including recorded pool temperatures), better scheduling and compliance, faster issue resolution, and measurable time and cost savings that improved guest readiness and owner satisfaction.

HolidayRental.com

Drew Liebentritt

Director of Operations