Case Study: Frias Properties boosts efficiency and guest satisfaction with Breezeway

Frias Properties removes inefficiencies and saves time with Breezeway

Frias Properties, a premier vacation rental and HOA management company in Aspen, Colorado, faced operational inefficiencies across more than 135 short-term rental units and 60 HOAs. Before using Breezeway, the team struggled with manual housekeeping and maintenance scheduling, weak work order tracking, slow guest communication, and an unreliable after-hours answering service.

To solve these issues, Frias Properties implemented Breezeway’s Operations, Messaging, and Assist tools. With Breezeway, the company automated scheduling, improved time tracking, streamlined guest communication, and centralized overnight support, resulting in a 75% increase in scheduling efficiency, a 20–25% reduction in phone calls and emails, and about 15% in cost savings from better maintenance billing and payroll accuracy.

Frias Properties

Ben Wolff

General Manager