Case Study: Family Time Vacation Rentals achieves seamless guest communication and automated operations with Breezeway

Family Time Vacation Rentals Relies on Integrated Solutions to Deliver Better Guest Experiences

Family Time Vacation Rentals, which manages nearly 200 properties across Southern Utah and Central Oregon, was struggling with disjointed systems that complicated guest communication and operational coordination. To streamline operations and improve guest messaging, the company implemented Breezeway’s property operations platform (integrated with LiveRez) along with GuestView Guide for in-unit digital concierge services.

Breezeway’s integration automatically syncs property and reservation data, notifies housekeepers of tasks, enables real-time guest phone syncing, and powers Breezeway’s guest-texting workflows so the team can triage responses and route issues to maintenance quickly. The result: cleaner, better-prepared homes, faster repairs, fewer interruptive phone calls thanks to GuestView Guide, and automated workflows across Family Time’s portfolio that strengthen guest communication and support the company’s family-first values.

Family Time Vacation Rentals

Matt Tesdall

Owner