Case Study: Brightworks Property boosts efficiency and guest satisfaction with Breezeway

Brightworks Property improves efficiency, guest satisfaction, and business growth with Breezeway + Hostaway

Brightworks Property, a UK-based serviced accommodation manager, struggled with chaotic operations and miscommunications while coordinating 30+ properties through WhatsApp. With Breezeway, paired with Hostaway, the team lacked streamlined processes for task scheduling, work coordination, and visibility into cleaning and maintenance standards, which affected guest experience and limited growth.

Breezeway helped Brightworks Property automate task scheduling, assign jobs based on location and availability, and manage work through digital checklists and a mobile app with photo references. The results were significant: over 100 hours saved per year, 15 minutes saved per turnover, a 20% increase in Airbnb quality rating in three months, a 90% reduction in WhatsApp messages, and 15% portfolio growth in three months.

Brightworks Property

Freeman Richards

Director