Case Study: Coastal Carolina Vacations improves guest experiences with Breezeway

Breezeway Guide improves guest experiences at Coastal Carolina Vacations

Coastal Carolina Vacations, a rapidly growing property management company managing 162 homes in the Outer Banks, was looking for a better way to elevate the guest experience. The team, led by Owner and COO Natalia Holshouser, was spending hours manually creating and sending digital guidebooks, while still fielding frequent questions about arrival, departure, door codes, and check-in details.

Breezeway helped Coastal Carolina Vacations bundle Operations, Messaging, and Guide into a seamless guest-experience workflow. Breezeway Guide automatically pulled in property information, delivered departure instructions and door codes at the right time, and created tasks from guest-reported issues; as a result, Coastal Carolina saved 72 hours every two weeks on guidebook creation, resolved 37% of service requests before checkout, and delivered departure instructions nearly 6,000 times over 12 months.

Coastal Carolina Vacations

Natalia Holshouser

Owner and COO