Case Study: Biloxi Beach Resort Rentals scales operations and reduces costs with Breezeway

Breezeway empowers Biloxi Beach Resort Rentals to scale operations effectively and reduce costs

Biloxi Beach Resort Rentals, the largest vacation rental management company on the Mississippi Gulf Coast, needed a better way to manage its 150+ properties. Before using Breezeway, its maintenance operations were entirely manual, leading to missed service orders, limited visibility for owners, and heavy staff burden from inbound guest communication and other repetitive tasks.

By implementing Breezeway’s Operations and Messaging platform, later adding Breezeway Guide and Breezeway Assist, Biloxi centralized operations, automated guest communication, and improved after-hours support. Breezeway helped reduce inbound property-related calls and emails by 60%, achieve a 20-second average response time through Assist, and generate $55K in annual cost savings while streamlining work across maintenance, reservations, housekeeping, and administration.

Biloxi Beach Resort Rentals

Jacqueline Wilson

President and CEO