Case Study: Biloxi Beach Resort Rentals scales operations and reduces costs with Breezeway

Biloxi Beach Resort Rentals cuts inbound calls by 60% with Breezeway

Biloxi Beach Resort Rentals, the largest vacation rental management company on the Mississippi Gulf Coast, faced challenges with manual operations and limited visibility into maintenance work, which stretched their staff thin. To address this, they turned to Breezeway's comprehensive operations and messaging platform.

By implementing Breezeway's full suite, including its messaging, Guide, and Assist products, Biloxi automated workflows and centralized communications. This solution delivered a 60% reduction in property-related inquiries, $55k in annual cost savings, and provided 24/7 support with an average 20-second response time from the Breezeway Assist team, allowing staff to focus on revenue-generating tasks.

Biloxi Beach Resort Rentals