Case Study: Alabama Getaway Vacation Rentals achieves 75% fewer guest complaints and 5x more tracked service tasks with Breezeway

Alabama Getaway Vacation Rentals Boosted its Business with Breezeway

Alabama Getaway Vacation Rentals, a vacation rental management company on Alabama’s Orange Beach, needed to build an all-star housekeeping department to elevate the guest experience. Their manual process—spreadsheets and text messages—led to missed and double-booked assignments, so they adopted Breezeway’s property operations platform to automate scheduling, tracking, and communications.

Breezeway implemented automated workflows, SMS notifications, mobile inspections, bulk scheduling and repeating tasks to create rules-based housekeeping and real-time issue reporting. The result: tracked service tasks increased 5x, guest complaints fell 75%, time spent scheduling was cut by about 50%, hundreds of tasks are tracked weekly, and roughly $10K was saved in damage claims—boosting cleanliness reviews and bookings.

Alabama Getaway Vacation Rentals

Jessica Brantley

Housekeeping Manager