Case Study: ChowNow cuts SLA processing time by 80% with Breadwinner

ChowNow cuts SLA processing time by 80% with Breadwinner

ChowNow, a commission-free online ordering platform for restaurants, faced a challenge during a period of rapid growth as their client-facing teams in Salesforce had no access to critical billing data stored in NetSuite. This forced support staff to constantly contact the finance team to resolve customer inquiries, creating delays and pulling finance away from their core work. To address this, they turned to vendor Breadwinner and its service to integrate NetSuite with Salesforce.

Breadwinner synchronized NetSuite invoices and payment details directly into Salesforce, giving support teams immediate access to the financial data they needed. This solution enabled ChowNow to cut their SLA processing time by 80% during their busy growth period. Client-facing teams could now resolve billing inquiries independently, and the finance team reclaimed hours previously spent fielding internal data requests.

ChowNow