Case Study: Midwestern State University achieves fewer help‑desk calls and stronger security with Bravura Security (Hitachi ID Password Manager)

University Empowers Students And Increases Security

The University, a state-supported four-year institution in the Midwestern United States, faced overwhelming help‑desk demand and weak, easily guessed passwords as students and staff struggled to remember credentials. To simplify password management and strengthen security, The University selected Bravura Security’s Password Manager solution to provide self‑service resets and centralized password synchronization.

Bravura Security deployed a scalable Password Manager offering self‑service reset (via security questions or hardware tokens), automatic password synchronization across systems and a streamlined help‑desk interface. The rollout cut start‑of‑semester call volume to a manageable level, reduced problem resolution time to about one minute, strengthened passwords and overall network security, increased user and support‑staff satisfaction, and lowered IT support costs.